Privacy Policy

This Privacy Policy describes how www.ratmonki.com Managed By Brazil (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Refer to the list below for more details on what Personal Information we collect and why:

Device information

• Examples: Web browser version, IP address, time zone, cookie information, sites/products viewed, search terms, and interactions with the Site.
• Purpose: To load the Site accurately and perform analytics to optimize performance.
• Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
• Disclosure: Shared with our processors like Shopify.

Order information

• Examples: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
• Purpose: To fulfill orders, process payments, arrange shipping, and provide invoices/order confirmations. Also used to communicate with you, screen orders for risk/fraud, and (if aligned with your preferences) provide product/service-related info or promotions.
• Source: Collected from you.
• Disclosure: Shared with our processors like Shopify.

Customer support information

• Purpose: To provide assistance.
• Source: Collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share information to comply with laws, respond to lawful requests, subpoenas, search warrants, or other legal processes.

Behavioural Advertising

As described above, we use your Personal Information for targeted advertising and marketing communications that may interest you.

For example:

• We use Google Analytics to understand how customers use the Site. You can read more here: https://policies.google.com/privacy. You can opt-out here: https://tools.google.com/dlpage/gaoptout.
• We share information about your usage and purchases with advertising partners like Facebook or Google Ads. You can opt out of targeted advertising at:
  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Digital Advertising Alliance: http://optout.aboutads.info/

Using Personal Information

We use your personal information to provide services including:

• Offering products for sale
• Processing payments
• Shipping and order fulfillment
• Keeping you informed on new products, services, and offers

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your information under lawful bases including:

• Your consent
• Performance of the contract between you and the Site
• Compliance with legal obligations
• Our legitimate interests (which do not override your fundamental rights)

Retention

We retain your personal information for our records unless and until you ask us to erase it. For more details on your right of erasure, see the “Your rights” section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), unless necessary for contract performance or you’ve given explicit consent.

We engage in limited automated decision-making (e.g., temporary denial of IP addresses associated with repeated failed transactions).

Your Rights

GDPR
If you are a resident of the EEA, you have rights to access the personal information we hold, port it to a new service, and ask to correct, update, or erase your data. Contact us through the information below to exercise these rights.

CCPA
If you are a California resident, you have the right to access your personal info (known as “Right to Know”), port it, and ask it to be deleted. You also have the right to opt-out of sale of your data. We do not sell your data. To exercise these rights, contact us below.

Cookies

We use cookies to enhance your experience and perform analytics. The time cookies remain on your device varies. You can control cookies through your browser settings.

Cookies used by Shopify include:

• _session_id, _shopify_visit, _shopify_uniq, _secure_session_id, cart, cart_sig, checkout_token, secure_customer_sig, etc.

For more info on Shopify cookies, visit: https://www.shopify.com/legal/cookies

Do Not Track

We do not alter our data collection practices in response to Do Not Track signals due to industry inconsistencies.

Changes

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact

For more information or to make a privacy-related complaint, please contact us by email at:
Email: contact.ratmonki@gmail.com
Phone: +91-99045 04005